Safety at the side of the road.
What to do first, how you know who's pulling up, and how we protect your money. This page describes only what we do today.
Broken down? First
Pull fully off the roadAs far from traffic as you safely can.
Hazards on, triangles outSet them behind the truck so traffic sees you early.
Wait away from trafficOff the travel side of the truck, behind a barrier if there is one.
Anyone hurt or in danger? Call 911We are a repair service, not an emergency service.
Know who's pulling up.
When a mechanic accepts your request, you see who they are before they arrive. If the person or truck doesn't match, stay in your cab and call dispatch.
Name and photoSo you recognize your mechanic.
Truck and full plateCheck the plate before you open the door.
Follow them liveIn the app, or on your status page in any browser.
Share your statusSend the live status to your fleet manager or someone you trust.
Your money is safe, too.
No estimates and no surprises. You see the price after diagnosis and decide before any work.
Diagnosis, then a quoteParts, labor and call-out, line by line.
You approve firstNo work starts and nothing is charged until you say yes.
Pay by card in the appOr on your secure status page.
Never cash at the truckIf anyone asks you for cash, don't pay. Call dispatch.
Mechanics are reviewed first.
Mechanics are independent professionals. Before anyone takes a job through Mobile Diesel USA, dispatch reviews them and they set up their account in Mobile Diesel Pro.
Dispatch reviews every applicationDiesel experience on Class 6 to 8 trucks, their own tools and service truck, and a call with dispatch.
Insurance on fileCommercial auto and liability insurance, uploaded in the app, and a signed mechanic agreement.
A safety check on arrivalIf the spot isn't safe to work, the mechanic can leave and say why.
Something felt wrong?
Tell us about anything unsafe or unprofessional, from a mechanic, a driver or anyone else on a job.
Dispatch answers 7 AM to 7 PM Arizona time, every day. If anyone is in danger, call 911.