How it works
One request, and every next step on your phone. The same flow in the app and on the web, for drivers, owner-operators and fleets in the Phoenix metro.
The steps
Request sent
You tell us what's wrong
The problem, where the truck is, the truck, and the best number to reach you. Dispatch looks for the closest mechanic with the right tools.
Accepted
A mechanic accepts
You see their name, photo, rating, service truck and full plate, so you know exactly who is pulling up.
On the way
Follow them live
A map and an arrival time on your status page, and on the Lock Screen and in the Dynamic Island with the app. If they're running late, you're told.
Arrived
They're at your truck
How to spot them, and a reminder that you pay in the app, never cash at the truck.
Diagnosis
They find the problem
Checks, codes and photos at the truck. No estimates before this point, from anyone.
Your price
You approve the price
Parts, labor and call-out, line by line. Approve it, or ask a question first. No work and no charge until you say yes.
Repair
They fix it
You can follow along on the status page. If a part has to be ordered, you're told.
Done
Pay and rate
Pay by card in the app or on the status page, keep the receipt, and rate the job.
Good to know
For drivers